In order to offer our Website and Services, we process personal data. The concept of personal data refers to information with which you can be identified as a person. This definition is in accordance with the Relevant Legislation.
Furthermore, we will not process your personal data (which are traceable to you as a specific user) without your permission, unless we are legally obliged to do so.
What data do we collect and what do we do with it?
In order to use our Website and Services, we require the following information from you:
Your address details
Your place of residence
Your telephone number
your e-mail address
Your date of birth
Your IP address
Your bank / payment details
We also collect some information from you that is not personal when you use our Website, such as:
The name of the browser you use
The operating system that you use
The service provider with whom you have internet access
location of the browser and the type of device with which you visit the Website.
In your account we store the following information: name, e-mail, address, other company details and payment details. So you do not have to enter this information again. We also store – for the ease of use of your own account – the data of previous transactions.
If you use social media functions on our site (for example to log in), it is possible that the supplier of social media sends us information (according to his policy). For example, your name, profile image, gender, friend lists and other information that you have provided. Do not you want this? Then change the privacy settings on your social media account.
When you access a webpage that uses social media plug-ins, your browser sends certain information to the provider of your social media account. We have no control over this data exchange.
Villa Olé Guapa offers newsletters. This way you stay informed of new functionalities, offers, (discount) promotions and other news. This works an opt-out system with which you can always unsubscribe. An opt-out option is included for every communication along this route. This is not possible with ‘transactional’ emails that we send you when logging into your account and participating in bookings. If you no longer wish to receive it, you no longer need to use our website.
Orders / bookings
To process your order / booking we need your name, e-mail address, address (es), payment details and your proof of identity. We will register, store and process your data for the correct processing of the order. In addition, these data can be used for a possible later booking. When processing your order, we provide the necessary personal and contact details to providers on the platform.
We will only provide your data for the above purposes, or for a purpose that is closely related to this. So your data is never used by us in an unexpected way. It may happen that you are approached once by a (premium) lessor of one of your rental transactions for a personal offer. This will always involve an opt-out option.
We make every effort to protect your personal information against loss, destruction, use, modification or distribution of your personal data by unauthorized persons. Because of this, those who have nothing to do with your data can not join. We do this through the following measures:
Encryption (encryption) of digital files containing personal data
Security of network connections with Secure Socket Layer (SSL), or a comparable technology
Access to the data is restricted to certain authorized persons
We conclude confidentiality statements with all employees.
We will not keep your personal information longer than we need it for the purposes we described earlier. Your data will be kept as long as you have an account with us, because we can not deliver the services without that data. If you no longer have an account, your data will be anonymized or deleted.
It happens that parties other than the direct tenants (landlord or tenant) receive your information from us. We agree with these parties in a processor agreement that they handle your data carefully and they only receive the data necessary to provide their service. These parties only use your data in accordance with the instructions we give and not for your own purposes. We can, for example, pass on your details to Paypal.. They will take care of the storage and security of the data and the execution of parts of our service. These parties are processors in the sense of the Relevant Legislation.
We can process your data inside and outside the European Union. Outside the European Union we only process your data if that country offers an appropriate level of protection for your data, such as the EU / US Privacy Shield.
Without your permission, we will never pass on your details to other countries or to other parties than those mentioned above.
A cookie is a small text file that is sent to the browser via the server of a website. The browser then saves the file in your device. Your device will receive a unique number, with which our site will recognize the device later.
By storing cookies, we also ensure that:
you stay logged in and can place transactions undisturbed
you can make your reservation safely
the website is fast
we can detect errors and inconveniences on the Website
we can test improvements
You can always remove or disable cookies yourself via the browser settings. No more cookies will be stored when you visit our Website. But please note: without cookies, our website may not work as well.
The information we collect from you is personal. You therefore have the following rights:
You may ask us to view your data;
You may ask us for correction, limitation or deletion of your data. In the event of fraud, non-payment or other unlawful actions, we may store some of your data in a register or on a black list;
You may ask us for a copy of your data. We can also pass this copy – at your request – to another party, so that you no longer have to do this yourself;
You can object to the processing of your data;
You can submit a complaint to the Dutch Data Protection Authority if you think that we are processing your data unlawfully;
You may always withdraw your permission to process your data. From the moment you withdraw the permission, we may no longer process data from you.